Proactive Client Services Team

The TapDynamics Client Services Team serves as an important extension of your own team. It is their responsibility to constantly be monitoring your location(s) to help you identify ways to reduce draught beer loss and make the TapAdvisor Service an effective way to improve your profitability.

Each member of our Client Services Team is a certified draught beer expert having gone through extensive training on draught beer systems and equipment, new draught technologies and the quality requirements for optimal draught beer. This expertise allows our team to troubleshoot any potential issues allowing you to efficiently solve these problems.

Your TapDynamics Client Services Representative is an email or telephone call away and is there to assist you with any queries or questions you have 7 days a week, 365 days a year. If you’d like more information on an issue identified on the Draught Beer Scorecard, or you’d like to add a new product to your report, simply call or email your Client Services Representative who quickly respond to your requests.

Our Client Services Team offers the following benefits to you and your team:

• Fielding in bound calls from the location’s managers & staff to answer questions about the draught beer system, the Daily Scorecard or other anything else related to draught beer.
• Monitoring each site’s performance to identify negative trends, equipment issues, and overall site performance.
• Proactive outbound calls - the TapDynamics Client Services Team proactively provides support to each of your locations. Our Client Services Team regularly calls on locations to help provide advice on how to reduce waste and improve profits with the TapAdvisor Service.

The sole mission of our Client Services Team is to help you maximize both the profitability and quality of draught beer which is one of the key reasons why TapDynamics is the leader in Beverage Monitoring Services for the hospitality industry.

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